Warranty
Warranty
Mason Quartz guarantees the registered owner of installed Mason Quartz product against any manufacturing defects for a period of Twenty Five (25) Years from the date of purchase. This warranty is limited to the purchaser of Mason Quartz surfaces and is not transferable.
What the Warranty covers
The warranty covers any manufacturing defects and if any manufacturing defect occurs during the warranty period, we will repair or replace the defective Mason Quartz product. However, we cannot guarantee that colours will match exactly after an extended period of time. We will make every effort to provide as close a match as possible. We are not able to supply replacements for colours that have been discontinued and in such circumstances we will supply the closest match currently available in our Mason Quartz collection for the defective parts.
What the Warranty does not cover
This warranty does not cover faulty or improper fabrication and / or installation.
Any damage directly or indirectly caused by any action, work or any other intervention carried out by third parties not related to Mason Quartz, such as problems caused by incorrect finish or preparation of the product by inappropriate installation methods or by any other modification or manipulation of the original Mason Quartz product, such as variations in colour, thermal shock, thermal impact, impact damages, misuse or an inappropriate chemical treatment, performed by third parties not related to Mason Quartz.
Damage resulting from improper use, including, but not limited to:
use of the product for purposes other than for which it was intended
use of the product in a way that does not comply with the applicable technical or safety standards
failure to follow the care guide
exposure of the product on the exterior of buildings
Variations in colour, tone, shade, particle structure or gloss level variances in the material derived from natural changes over time occurring in the different components of the product.
This warranty does not cover temporary marks on the Mason Quartz products including but not limited to metal marks, fingerprints or smudges or other temporary marks made by household utensils.